Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Storifex Media LLP ("Storifex Media", "we", "us" or "our") and govern your access to and use of the website at storifexmedia.com and any content, features or forms made available through it (the "Site").

By accessing or using the Site, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, you must not use the Site.

You may use the Site only if you can form a legally binding contract under applicable law, and you are not barred from doing so under any applicable law. If you use the Site on behalf of a company or other entity, you represent that you are authorised to bind that entity to these Terms.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your own lawful, personal or internal business purposes. We may modify, suspend or discontinue any part of the Site at any time without liability to you.

You agree not to, and not to permit anyone to:

1. 1Use the Site in breach of any applicable law or regulation, or for any unlawful, fraudulent or harmful purpose.
2. 2Attempt to gain unauthorised access to the Site, its servers, or any connected system or network.
3. 3Interfere with, disrupt or place an unreasonable load on the Site, or introduce viruses, malware or other harmful code.
4. 4Scrape, harvest, crawl or copy content except as expressly permitted, or use automated means without our prior written consent.
5. 5Reverse engineer, decompile or attempt to derive the source code of any part of the Site, except to the extent the law forbids that restriction.
6. 6Submit content that is unlawful, defamatory, infringing, misleading, or that you do not have the right to submit.
7. 7Impersonate any person or misrepresent your affiliation with any person or entity.

Except for the third-party media described in Section 6A, the Site and its Content, including the Storifex Media name, logo and marks, are owned by Storifex Media LLP or its licensors and are protected by copyright, trademark and other laws in India and abroad. All rights not expressly granted are reserved.

You may view and print pages of the Site for your own reference. You must not reproduce, republish, distribute, modify, create derivative works from, publicly display or commercially exploit any Content without our prior written permission. You must not remove any copyright, trademark or other proprietary notices.

The Site uses decorative, illustrative and background media — including collage artwork, photographs, illustrations, icons, animations and video clips — some of which is sourced from third parties or from material publicly available on the internet. This media is used in good faith, for artistic, illustrative and decorative purposes only, to convey the look and feel of our work.

Storifex Media LLP does not claim, and expressly disclaims, any copyright, trademark or other ownership in such third-party media, and its appearance on the Site is not a claim of ownership. All rights in that media remain with their respective owners, and all names, brands, logos and marks shown remain the property of their respective holders. Nothing on the Site is intended to infringe, or to assert any right over, the intellectual property of any owner.

If you send us ideas, suggestions or feedback about the Site or our Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that feedback for any purpose, without any obligation or compensation to you.

Submitting the enquiry form or otherwise contacting us does not create a contract for Services and does not oblige us to provide any Service. We select a limited number of engagements and may accept or decline any enquiry at our sole discretion.

You are responsible for the accuracy of any Submission and confirm you have the right to share it. Any Service we agree to provide is governed by Sections 9 to 15 below, together with the proposal or signed services agreement for that engagement, which carries its own scope, fees, warranties and data-processing terms and prevails where it conflicts with these Terms.

We sell professional digital services: website design and development, content management systems, brand and visual identity design, and the branding of LinkedIn profiles and company pages. We do not sell physical goods, and nothing we sell is shipped.

Engagements begin with an application and a short call. If we can help, we send you a written proposal setting out the scope, the deliverables, the fixed fee, the currency, the payment schedule and the delivery dates. Prices shown on the Site are published starting points, not quotes: the binding number is the one in your proposal.

A contract for Services is formed only when you accept that proposal in writing, or sign the services agreement, and we confirm it. Until then nothing is owed by either side. Where a signed services agreement, statement of work or order form conflicts with Sections 9 to 15, that signed document prevails for your engagement.

Fees are fixed for the agreed scope. We do not bill by the hour and we do not raise an invoice you have not already seen in writing. The starting prices published on the Site are quoted per currency and are not converted at live exchange rates, so the figure you see is the figure you are quoted.

Clients outside India are quoted and invoiced in US Dollars, Euros or Pounds Sterling, whichever we have agreed with you. Clients in India are quoted and invoiced in Indian Rupees. Your invoice states the currency, and any refund is made in the same currency it was paid in.

• Taxes: fees are exclusive of taxes. Goods and Services Tax (GST) at the applicable Indian rate is added to invoices where the law requires it. Supplies to clients outside India are treated as an export of services and are zero-rated where they qualify, in which case no GST is charged.
• Withholding: if the law of your country obliges you to withhold or deduct tax from a payment, the amount payable is increased so that we receive the full invoiced sum, unless your signed agreement says otherwise.
• Third-party costs: hosting, domains, software licences, stock media, paid media budgets and similar pass-through costs are yours and are quoted separately or billed at cost. Where we buy them on your behalf we tell you first.
• Bank and gateway charges: any transfer, correspondent-bank or currency-conversion charge levied by your own bank or card issuer is yours, not ours.

Unless your agreement says otherwise, the fee is paid in two equal halves: a deposit of half when you sign, which reserves your slot and starts the work, and the balance at the final check, immediately before your site or system goes live. Larger or longer engagements may be split across more milestones, set out in your proposal.

The deposit is not refundable. Paying it is what commits our capacity to your project and starts the work, and it is treated as earned when it is paid. Section 13 and our Refund and Cancellation Policy set out what that means and the narrow circumstances in which a refund is nonetheless due.

We accept bank transfer, and cards, UPI, net banking and wallets processed by our payment gateway. Card payments are handled entirely by a PCI-DSS compliant payment processor: we never see, handle or store your full card number, expiry or CVV. Invoices are due on receipt unless a different date is stated on the invoice.

If an invoice is overdue, we will chase it before we do anything else. Where a payment remains outstanding, we may pause work and withhold delivery, hosting or handover of deliverables until it is settled, and interest may accrue on the overdue amount at 1.5% per month from the due date. We will always tell you before pausing anything.

Everything we deliver is digital. There is no physical shipment, no courier and no delivery charge. Deliverables are handed over electronically, by email, by transfer into an account or repository you own, or through the client portal where your engagement uses one.

Delivery begins as soon as the signed agreement and the deposit are both received. From that point the project is live and work is underway.

Delivery dates are agreed per engagement, not published here. Every project is scoped and planned individually, so the schedule, the milestones, the number of revision rounds and any post-launch support period are set out in your proposal and services agreement. That document is the only source of a delivery date for your project.

• Any timescale mentioned on the Site, in marketing material or in conversation is an illustration of how we normally work, not a delivery commitment. Only your signed agreement creates one.
• Agreed dates assume we are not waiting on you. Where we are waiting on content, feedback, approvals or access from you, the timeline moves out by the length of that wait and we tell you when it does.
• We have no control over third-party outages, registrar or app-store review queues, or the availability of your own vendors, and delays caused by those are not a breach on our part.
• A deliverable is treated as accepted when you confirm it in writing, or five business days after we deliver it for review if you have raised nothing in that time.

You may stop a project at any time. The full detail, including why the deposit is not refundable, the situations in which a refund is due, how to ask and how long an approved refund takes to reach you, is set out in our Refund and Cancellation Policy, which forms part of these Terms.

In summary: fees already paid are not refunded if you cancel, at any stage. Accepting your project commits capacity we cannot resell at short notice and starts work immediately, so the deposit is earned when it is paid. Any balance not yet due is cancelled, there is no penalty on top, and you keep everything you have paid for. If we cancel, if we decline your project before starting it, or if we cannot deliver what we agreed, you receive a full refund of anything paid for work we have not delivered. Duplicate and incorrect charges are always refunded in full. Approved refunds go to the original payment method, in the original currency.

If you believe a charge is wrong, contact us before raising a chargeback with your bank or card issuer. A chargeback filed without contacting us first costs us both time we could have spent fixing the actual problem, and we reserve the right to suspend work and to recover fees and costs properly owed to us. Nothing here limits your statutory rights or your right to approach your bank.

A fixed price depends on a fixed scope. Work outside the agreed scope, extra pages, extra integrations, new rounds of revision beyond those quoted, or a change of direction after approval, is a change request. We price it in writing and start it only once you approve, and we will always tell you when something you have asked for is a change rather than absorb it quietly and fall behind.

For our part, we need you to:

1. 1Give us accurate information, and the content, copy, logos, images and brand assets we ask for, by the dates in the plan.
2. 2Confirm you own or are licensed to use everything you send us, and that our using it as agreed infringes nobody's rights.
3. 3Give one named person the authority to approve work, so feedback arrives as decisions rather than as competing opinions.
4. 4Provide the access we need to your domain, hosting, CRM, analytics and any other system in scope, and keep your own credentials secure.
5. 5Review and respond to work sent for approval within five business days.
6. 6Keep your own backups of any content you supply, and keep paying any third-party subscription your system depends on.

Once your engagement is paid in full, you own the deliverables we made specifically for you: the design, the front-end and back-end code written for your project, the content structure, and the configuration of your systems. We assign that ownership to you on final payment, and until final payment it remains ours.

Some things stay ours or belong to somebody else, and you get a licence rather than ownership. That covers our own pre-existing tools, libraries, internal components and methods, which we license to you perpetually and royalty-free for use in your project; open-source software, which comes under its own licence; and third-party fonts, plugins, stock media and platforms, which stay with their owners and which you keep licensed directly.

Unless you ask us in writing not to, we may name you as a client and show the work in our portfolio and case studies. We will never publish anything you have marked confidential, and we will never publish your data, your customers' data or the private notes and files in your portal.

The Site may contain links to, or embed, third-party websites and content, including a client's live website shown as an example of our work. We do not control and are not responsible for third-party content, and a link or embed is not an endorsement. Loading embedded third-party content is optional and subject to your cookie consent, and your use of any third-party site is governed by that third party's own terms and policies.

Content on the Site is provided for general information only and is not professional, legal, financial or technical advice. Some figures, metrics, case studies and outcomes shown are illustrative or placeholder examples and are not a promise or guarantee of any particular result. You should not act on Site Content without seeking appropriate professional advice.

To the fullest extent permitted by law, the Site and all Content are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site or its servers are free of harmful components. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

To the fullest extent permitted by law, Storifex Media and its partners, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to your use of, or inability to use, the Site, whether based in contract, tort, statute or otherwise, even if we have been advised of the possibility of such damages.

To the extent permitted by law, our total aggregate liability arising out of or relating to the Site and these Terms will not exceed one thousand Indian Rupees (INR 1,000). Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

You agree to indemnify, defend and hold harmless Storifex Media and its partners, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.

We are not liable for any failure or delay in performing our obligations relating to the Site where the failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, network or utility failures, or third-party service outages.

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have breached these Terms or applicable law, or to protect the Site or other users. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnity and governing law, will survive.

Our collection and use of personal data through the Site is described in our Privacy Policy and Cookie Policy, which form part of these Terms.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by, and construed in accordance with, the laws of India, without regard to conflict-of-law principles.

The parties will first attempt to resolve any dispute amicably through good-faith discussions. Any dispute that is not resolved within thirty (30) days will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Hingoli, Maharashtra, India, the arbitration will be conducted in English by a sole arbitrator appointed in accordance with that Act, and the award will be final and binding. Subject to arbitration, the the courts at Hingoli, Maharashtra, India have exclusive jurisdiction, and nothing prevents us from seeking urgent injunctive relief from those courts. These provisions do not override mandatory rights or forums available to consumers under their local law.

In accordance with the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about Content or your use of the Site may be sent to our Grievance Officer: Nitesh Padghan, Storifex Media LLP, email hello@storifexmedia.com. We will acknowledge a complaint within 24 hours and endeavour to resolve it within 15 days of receipt.

• Entire agreement: these Terms, with the Privacy Policy, the Cookie Policy and the Refund and Cancellation Policy, are the entire agreement between you and us regarding the Site and supersede prior understandings on that subject. For a paid engagement, your signed services agreement is added to that and prevails where it conflicts.
• Severability: if any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.
• Waiver: our failure to enforce any provision is not a waiver of it or of any other provision.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Notices: we may give notice through the Site or by email; you may contact us at the address below.
• Headings: section headings are for convenience only and do not affect interpretation.

We may update these Terms from time to time. The version and effective date at the top of the page show when they last changed. Changes take effect when posted, and for material changes we will take reasonable steps to notify you. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

Storifex Media LLP, H. No. 84, At Po. Antule Nagar (Andharwadi), Hingoli, Hingoli - 431513, Maharashtra, India. Questions about these Terms? Email hello@storifexmedia.com or call +91 99221 03897, Monday to Friday, 10:00 to 19:00 IST. Full details are on our Contact page.